Pain Free ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, participate in our programs, or subscribe to our email list.
We may collect the following types of personal information from you:
Personal Identification Information: Name, email address, phone number, and any other details you provide when signing up for our services or contacting us.
Health Information: Any health-related information you choose to provide through our intake forms or surveys, which is used solely to tailor our programs to your needs.
Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on each page.
Payment Information: If you make a purchase, we collect payment details, which are securely processed through our third-party payment provider.
We use your information for the following purposes:
Program Participation: To tailor our services and provide personalized support in line with your needs and health goals.
Communication: To send you updates, educational content, and promotional offers related to our services. You can unsubscribe at any time.
Customer Support: To respond to inquiries, provide assistance, and improve our customer service experience.
Improvement of Services: To analyze usage data and feedback to enhance our offerings and website functionality.
Legal Compliance: To comply with applicable laws, regulations, and legal requests.
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, under strict confidentiality agreements.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Protection of Rights: To protect the rights, property, or safety of Pain Free, our users, or others.
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the right to:
Access and receive a copy of your personal information we hold.
Request corrections to any inaccuracies in your information.
Request the deletion of your personal data, subject to legal and contractual obligations.
Object to the processing of your data or request restrictions.
Withdraw consent at any time where consent is the legal basis for processing.
Our website uses cookies and similar technologies to enhance your experience. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect the functionality of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any external sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: [[email protected]]
Last updated: 15 October 2024